‘Certification validates quality of processes at IBS’

INNOVATIVE Building Solutions, the UAE subsidiary of Mapei, a global leader in the production of adhesives, sealants and chemical products for buildings, has recently been awarded ISO 9001:2008 certification, the international standard for quality management systems.

The certification was awarded by Certiquality Italy, which conducted the independent external audit to confirm that IBS-MAPEI has met the requirements and is in compliance with ISO 9001:2008.

According to Mapei the quality management system (QMS) has been drafted specifically with IBS in mind.

Christopher Lacey, Mapei quality assurance health and safety manager, said: “We believe that the ISO certification strongly demonstrates our continuous efforts to improve performance and optimally satisfy customer needs, in addition to our uncompromising commitment to quality and excellence as a cornerstone to our growth plans in the UAE and other international markets. Moreover, the certification complements the company strategy of promoting continuous improvement, whereby all employees are empowered to contribute and have the opportunity to raise proposals and offer suggestions to drive improvement within the organisation.”

The certification process was a 24-month project involving all departments and all staff of IBS Mapei, which conducted a detailed mapping of the internal processes and the implementation of procedures, work instructions and flow charts to ensure consistency in many common and repetitive activities. Mapei also conducted quality training on the procedures and processes, which were then verified and audited by internal and external auditors.

Mapei offers a comprehensive range of adhesives and sealants for installing ceramic, natural stone and other finishes such as wooden, PVC and sports flooring.